Verizon has decided to punish me, interrupting my service, then attaching a $15.00 reconnection fee all because a frequently carry one month past due before paying the account in full. I figure if I’m being charged the $5.00 late fee, I might as well wait for the next bill and pay both months together. How dare I be $56.00 past due?
I went to the verizon store to discuss this mistake, as it must be a mistake, with the clerk and surprise, surprise, there in the verizon store, they have nothing to do with billing on existing accounts. Billing discrepancies cannot be handled face to face. I’m outraged. My only recourse will have to be via the telephone.
The irony here is that I am not a telephone person. I hate the phone and I need to talk on the phone to complain about my dissatisfaction with my phone service company. The $39.99 plan + 9.00 in other charges in fees each month before the $5.00 late fee is outrageous, but I pay it. Now they expect me to pay that, while my service is presently interrupted? In addition to another $15.00 slapped onto my account to reactivate my service when the payment was only two weeks late.
On the phone with the billing department, at this point all that interests me is how much will it cost to get out of this contract. I am told they will cancel my contract by my settling the balance and paying an additional $120.00. I wonder if they are on a mission to eliminate customers holding contracts for the bare minimum plan?
I returned home to find a letter from verizon: Balance $109.44 (of which according to my monthly billing statement $54.72 is not due until March 18th.)
“This is formal notification that your Verizon Wireless service will be permanently disconnected unless the seriously past-due balance on this account is paid in full immediately.”
In addition, they go on to threaten me with an adverse credit rating!
SHAME ON YOU VERIZON!